Introduction

At SmartFirstFlow, we believe transparency builds trust. This privacy policy explains how we collect, use, protect, and share information when you visit our website or use our trading education services. We're committed to protecting your personal information and respecting your privacy rights under Philippine data protection laws.

Our approach to data handling reflects our core values of integrity and responsibility. We only collect information that helps us provide better educational services and improve your learning experience with trend trading concepts.

Information We Collect

When you interact with SmartFirstFlow, we collect different types of information to deliver our educational services effectively. This includes information you provide directly and data we collect automatically through your use of our platform.

How We Use Your Information

Your information helps us provide quality educational services and maintain effective communication. We use your data to deliver personalized learning experiences, process course enrollments, and provide customer support when needed.

We also analyze usage patterns to understand which educational materials are most helpful and how we can improve our trend trading curriculum. This analysis helps us create more effective learning resources for students at different skill levels.

Additionally, we may use your contact information to send course updates, educational newsletters, or important announcements about our services. You can control these communications through your account preferences or by contacting us directly.

Information Sharing and Disclosure

SmartFirstFlow does not sell, rent, or trade your personal information to third parties. We only share your data in specific circumstances that directly support our educational services or when required by law.

We may share limited information with trusted service providers who help us operate our platform, such as payment processors, email service providers, or educational technology partners. These partners are contractually obligated to protect your information and use it only for specified purposes.

In cases where legal requirements demand disclosure, such as court orders or regulatory investigations, we will comply with applicable Philippine laws while taking reasonable steps to notify affected users when possible.

Data Security Measures

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, or disclosure. Our security protocols include encryption of sensitive data, secure server infrastructure, and regular security assessments.

Access to your personal information is restricted to authorized personnel who need it to provide our services. We train our team on proper data handling procedures and maintain strict confidentiality agreements with all staff members and service providers.

While we maintain robust security measures, no system is completely immune to risks. We continuously monitor and update our security practices to address emerging threats and maintain the highest level of protection for your information.

Data Retention and Storage

We retain your personal information for as long as necessary to provide our educational services and fulfill the purposes outlined in this policy. Generally, we keep account information for the duration of your relationship with us plus a reasonable period thereafter.

Course enrollment records and academic progress data are maintained for seven years after course completion to provide transcripts and verify educational achievements. Financial transaction records are kept for the period required by Philippine accounting and tax regulations.

When information is no longer needed, we securely delete or anonymize it according to our data retention schedule and applicable legal requirements. This process ensures your personal information doesn't remain in our systems longer than necessary.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and gather information about how you use our platform. These technologies help us remember your preferences, analyze site traffic, and provide personalized content.

We use essential cookies for basic website functionality, analytics cookies to understand user behavior, and preference cookies to remember your settings. You can control cookie preferences through your browser settings, though disabling certain cookies may affect website functionality.

Third-party services integrated into our website, such as analytics providers or payment processors, may also use tracking technologies. These services operate under their own privacy policies, which we encourage you to review.

International Data Transfers

While SmartFirstFlow operates primarily within the Philippines, some of our service providers and technology partners may be located in other countries. When we transfer your personal information internationally, we ensure appropriate safeguards are in place.

We only work with international partners who provide adequate data protection measures and comply with applicable privacy laws. These transfers are governed by appropriate legal mechanisms, such as standard contractual clauses or adequacy decisions.

If you have concerns about international data transfers, please contact us for more specific information about the safeguards we implement for cross-border data processing activities.

Children's Privacy

SmartFirstFlow's educational services are designed for adults interested in learning about trend trading. We do not knowingly collect personal information from individuals under 18 years of age without parental consent.

If we discover that we have inadvertently collected information from someone under 18, we will promptly delete that information from our systems. Parents or guardians who believe their child has provided personal information to us should contact us immediately.

For educational programs that may be suitable for younger learners, we require proper parental consent and implement additional privacy protections as required by applicable laws.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, services, or applicable laws. When we make significant changes, we will notify you through email or by posting a prominent notice on our website.

We encourage you to review this policy regularly to stay informed about how we protect your information. The effective date at the top of this document indicates when the policy was last updated.

Your continued use of our services after policy updates constitutes acceptance of the revised terms. If you disagree with changes, you may discontinue using our services or contact us to discuss your concerns.